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Common Questions
We believe in educating the customer before assisting them in making an informed decision on any repair or maintenance job. When you contact our company, an experienced staff member willcarefully listen to the description of the problem, and provide with a FREE recommendation of the work that would need to be done and the estimated price range of the repair based upon our extensive experience and expertise.

Unlike some of our competitors, we are in no hurry to dispatch a "Technician" to your home and charge you unnecessary service call fees, as some minor issues can be resolved by the homeowners with the guidance of our stuff over the phone.

As a courtesy, we listed below few of the most common garage door issues that may provide some information and in some cases help troubleshoot the problem with their garage door system.

  • Cannot lift the Garage Door , Door is heavy
    when the door feels too heavy to lift, it might indicate that the torsion spring is broken (see garage door springs page)

  • Where can I buy torsion springs?
    Torsion springs are not for sale for general public and cannot be found in home improvement stores. This to prevent from people without proper training to get injured in the process of a spring repair. It is highly advised to contact a skilled Garage Door Repairman for the task.

  • Garage Door goes up few inches of the ground then stops
    When using the opener, garage door goes up a few inches off the floor and stops - may happen as a result of a broken torsion spring or because the electric opener is worn out or not tuned up.

  • Garage Door won't come down
    During an attempt to roll the door down using an electric opener, the door won't go down all the way or go few feet and roll back up again (in certain opener models the lights will blink) may indicate on a problem with safety sensors. Sensors may be misaligned, defected, have bad contact or there is an object in between them.

  • Garage Door Opener humming, but doesn't move
    In chain drive Openers- motor makes humming or grinding noises but chain doesn't move. May indicate on a worn out gear and/or broken sprocket. Chain drive openers have a relatively shorter life span than the screw drive and belt drive openers. Therefore gears/sprockets tend to break after 4-10 years of use.

  • Garage door opener makes a grinding sound
    When the electric opener (especially 'Genie' brand) makes a loud grinding noise and cannot pull the door up, it might be as a result of worn out carriage part. Which has to be replaced.

  • Garage Door off track (crooked)
    Most off-track garage doors will become completely jammed within the tracks. One or both of the cables will get tangled up on the torsion bar above, causing the door to go crooked within the tracks. The weight of the door will likely bend the tracks and cause few of the rollers to fall out.

    Garage doors can be off track in the open, half open, and closed position. Avoid moving the door as this will quickly cause more damage. Off-track doors can be very dangerous and should be repaired by a trained technician only!

  • Cables Off Drum (your garage door closed)
    Bottom corner of the door is riding up on one side if the lift cable falls out of the groove it is supposed to ride in, it will throw your garage door out of alignment. This usually happens when a door is bumped during travel, or slammed on the ground. If you open the door when it has a cable off the drum, you could end up with an off-track door, a much more expensive problem to fix. Do not run your door on the electric opener or lift manually.

  • Broken or Frayed/Damaged Cable
    One side of the door is riding up off the ground. The cables on your door are attached to the bottom corners and are under extreme tension--they hold the full weight of your door. When one cable breaks, all of the strength of the springs is transferred to the intact cable, lifting one side of the door into the air. Do not try to open a door with a broken cable, the door could crash, which is dangerous, or can go sideways - making a repair much more expensive.

    When a cable becomes frayed or becomes very twisty (indicates fraying on the inside of the cable), it stretches, throwing the door out of alignment and causing one side to ride up a little.

  • Garage door sagging when in up position, cannot be closed
    Over the span of years or as result of a hit the garage door sections may suffer a structural failure which might make the door bowed /sagging when in up position. It could be difficult if not impossible to operate the door using the opener. There is a sufficient repair to this problem by installing reinforcement struts along the door sections.

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